Return & Exchange Policy

We want you to love what you ordered, but if something isn't right, let us know via email support@ekasmye.com. We'll give you an exchange on that piece in another color, a different size, or an entirely new style.

You are welcome to exchange it back to us within 5 days of receiving it. We offer exchange and store credits subject to the following conditions:

RETURNING CONDITION

• Items must be returned in original condition, unworn, unaltered, unwashed and with their tag’s authenticity cards, dust bags, boxes, freebies, if any and other packaging intact sold as a part of the product.
• The garment should not have been used for any photoshoot or commercial activity.
• Customized or special delivery orders cannot be exchanged.
• If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.

FULL-PRICED

Full-priced items are eligible for exchange or store credit;

SALE ITEMS

Merchandise bought on discount are considered as final sale, and hence are not eligible for exchange;

CUSTOM MADE ITEMS

Made to order, Bespoke and Altered items purchased cannot be returned or exchanged. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;

GIFT CARDS

Gift Cards may not be returned;

RETURN SHIPPING

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe. Store-credit notes are valid for 6 months from the date of issue. 

Store Credits will be provided in the form of Gift Card.

Original shipping charges and duties and taxes are non-refundable and shall be deducted from refunds. Charges for returned items are the responsibility of the customer. We take no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by EKASMAYE.

PROCESSING TIME FOR RETURNS

We endeavor to process refunds daily but please allow up to 7-10 business days for your return to be processed after the product inspection at EKASMAYE warehouse. You will receive email notification of when our team has received your return and again when it has been processed.

FAULTY ITEMS

We sincerely apologize for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team support@ekasmye.com with your order number and images of the fault and we will work with you to resolve it as soon as possible. Request to notify us within 48 hours of receiving the product.

REFUND & EXCHANGE PROCEDURE

• For all returns, please notify us via email at support@ekasmye.com and mention specifically the “REASON FOR RETURN”, the relevant ‘Order Number’, and ‘SKU name’ for easy reference.
• Products returned under this policy will be subject to quality testing/inspection. Kindly allow us 7-10 business days to inspect the return.
• If EKASMAYE accepts the product as returned, you will be entitled to receive refunds after deduction of logistic charges, taxes and duties.
• Notwithstanding anything contained in this policy, EKASMAYE reserves a right to reject any request for return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.
• EKASMAYE refund shall not exceed the value of the product returned and/or exchanged but may be subject to deductions of any benefits for example any discounts availed, shipping or delivery charges waiver, GST and taxes deducted at source etc., if any.

SOME MISCELLANEOUS REQUIREMENTS TO BE AWARE OF FOR THE RETURN PROCESS -

• For all returns, please mention specifically the terms “RETURN TO SHIPPER”, the relevant ‘Order Number’, and ‘SKU name’ on the package for easy reference.
• Any items purchased by the Store Credits (received as store credits upon successful valid Return) won’t be entitled for any further Return or exchange.
• Store Credits will be provided in the form of Gift Card.

CANCELLATION OF CUSTOMER ORDER FOR REASONS GIVEN HEREIN BELOW–

• We consider it our responsibility, that your desired Products/ reach you, as per policies specified herein. In this regard, (i) in cases wherein we are unable to ship your purchased Products within 21 (Twenty-one) days of you placing the order and the Company receiving the same, or, (ii) in cases wherein you do not receive tracking details within 21 (Twenty one) days of placing the relevant Order and, the Company receiving the same, you are entitled to cancel the relevant Order placed by you by following the Return process mentioned above.
• In case of bona-fide cancellations of Orders as given above, we shall refund the amount directly into your bank account.